Thank you for choosing NewEra. We want to make sure you are happy with our service. If you are not satisfied, we are here to help.

Refund Eligibility

  • Free Trial: If you cancel during the free trial, you will not be charged, and no refund is needed.
  • Monthly Subscription: Full refund within 7 days of purchase.
  • Quarterly Subscription: Full refund within 14 days of purchase.
  • Annual Subscription: Full refund within 30 days of purchase.

How to Request a Refund

Email us at [email protected] with:
✔ Your name
✔ Email address
✔ Order number

We may ask for more details if needed.

Refund Exceptions

  • Processing Time: Refunds take a few business days. If you don’t receive it, check with your bank or card provider.
  • Subscription Renewals: No refunds for renewals. Cancel before your renewal date to avoid charges.
  • Discounted Purchases: No refunds for promotional or discounted plans.

Contact Us

For questions, contact us at [email protected]. We’re happy to help!

This policy may change anytime. Please check for updates.